Motel Policies

 

 

• The Registrant is responsible for all registered guests to a room. Room occupancy is limited to registered guests only. If we discover any unauthorized visitors or undeclared occupants in your motel room, we will ask you to leave the premises immediately and there will be no refunds. Our visitor policy is designed to provide a safe and quiet atmosphere for all of our guests. Unless you tell us otherwise, we assume that you are not expecting guests and do not wish to have guests unless you tell us in advance. 

 

• The recent Colorado law permitting recreational marijuana use does not apply to this private business.  It is illegal to use marijuana in public.  

 

• Guest may see accommodation before checking-in (not after 9pm).  Once checked in NO MONIES can be returned or refunded. 

 

• Rates, terms and availability are subject to change without notice.   

 

• Payment is due on arrival.  NO CHECKS are accepted.  Payment may be made with cash, traveler's check or with credit card (Visa, Mastercard, Discover, or American Express). 

 

• Check In -  After 3:00 PM on the date of arrival up till 9PM, unless other arrangements have been made with the motel office.  A physical credit card and ID are required to check-in. If not available, you will not be able to check-in.  Early check-in MAY be available for an additional charge. 

 

• Check Out - 11:00 AM (All late check out must be fully authorized by our management, additional charge may be applied). Late check-out MAY be available for an additional charge.

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• Late-Arrivals -  Please note late arrivals (pass 9pm mountain time) must make prior arrangements with the office.  Remember we are a small business located in a small town where during certain times of the year it is very slow in the area.    

 

• Cancellations -   Reservations must be cancelled with no fee 48 hours before 3:00 pm of date of arrival. If you do not call to cancel before 3pm two calendar days before your reservation, you will be charged the cost of the 1st night and any remaining nights of the stay will be cancelled. PLEASE NOTE for special events (ie - Hunting Season, Cherry Days, Mountain Harvest Festival, BMW Rally,  Reunions, etc . . . ) cancellation time is a week prior to the date of arrival. PLEASE NOTE for WEDDINGS & BIG EVENTS such as cycling events cancellation time is ONE MONTH prior to the date of arrival.   

  

• Pet Policy - Dogs allowed for a $15.00 charge per pet per visit.   Certain pet breeds and the number of pets are restricted by management. All pets staying at Redwood Arms Motel must be pre-approved before arrival. If we discover any unauthorized pets or animals in your motel room, you will be charged and we will ask you to leave the premises immediately and there will be no refunds.  Due to safety concerns for our employees and your pet, we will not service a room with an unattended pet.  Pets must be on a leash or securely carried outside of guest rooms and under control at all times.  Please be considerate of other guests when walking pets on the property and clean up after your pet.  Pet related damages will result in a $275.00 Pet Clean Up Fee. 

 

• If you are booking on behalf of someone and/or are a travel agent, we DO NOT due hotel commissions. 

 

• Computer/Web Page Printouts $2.00 per page, and LOST KEY(S) $15.00 per key plus tax.  Mailing left items is the cost of the shipping plus $10.00 for handling.

 

• All rooms are Non-Smoking rooms.  Smoking  (cigarettes, cigars, marijuana, etc . . ) in a non-smoking room will result in a $250.00 Clean Up Fee.

 

• Noise Ordinance - we request you be courteous and keep the noise down after 10:00 PM.  Any noise complaints received,  we will ask to leave without a refund. 

 

These Policies, Rules & Regulations are for your benefit and the enjoyment of all guests that are staying with us!