REDWOOD ARMS MOTEL & PROPERTIES RESPONSE TO COVID-19

STAY SAFE

Our commitment to you  

We understand that with the rapidly changing updates on travel restrictions and cancelled or postponed public/private events, everyone is in different places when it comes to doing what is best for you, your family, clients and/or business. We cannot stress enough that we believe in responsible and safe travel. It is important to us that you feel confident when choosing and staying with us. We have been working hard to ensure that you will feel safe and comfortable staying with us.  We understand this pandemic impacts us all differently, but we firmly believe we all play a role in limiting its spread and ultimately its impact on each of our local and national communities.

 

Our expectation of you

During your visit, we ask that you please abide by the Delta County and/or the State of Colorado Public Health orders which require face coverings while entering or inside of public buildings. Face coverings can be removed while in your guestroom and while on the property when social distancing is possible.  Reminders of these public health orders are posted throughout the property and in your guestroom.

 

We also ask that you maintain safe social distancing to ensure your and our protection. Remain 6 feet apart from other guests who are not in your party when not using a face covering. 

 

In accordance with guidelines from the American Hotel and Lodging Association, our guestrooms are thoroughly sanitized before your arrival. However, we will not be offering stay-over housekeeping service during your stay. Should you need additional towels or other amenities, please contact the front desk and we will deliver them in a bag outside of your door.  Additionally, with the thorough cleaning and sanitization of our rooms, late check out is currently very limited. We ask that you depart your guestroom by 11am. 

 

Reservation policies

If you booked a future stay with before July 10, 2020 the policies that were in place at the time of booking will continue to apply to your reservation.  Guests with new reservations made on or after July 10, 2020 and through December 31, 2020 you will be able to modify or cancel the reservation within 24 hours of the arrival date with no modification fee or cancellation fee. However, reservation changes are subject to availability and rate differences. 

 

Commitment to Clean

Your well-being is top of mind. We have a long-standing history and pride of cleanliness, and in this COVID-19 environment have only strengthened our protocols with guidance developed in response to the pandemic, including recommendations related to deep cleaning, disinfecting, hygiene, and social distancing.

 

During this time our guests may experience a growing variety of new and improved cleanliness protocols, products and communications, including:

 

  • Heightened cleaning protocols for high-traffic areas such as the front desk, as well as other high-touch surfaces throughout the property, using disinfectants approved by the U.S. Environmental Protection Agency to combat the spread of COVID-19.

  • Physical barriers and/or closed areas.

  • Housekeeping "on-demand" option that allows guests to request delivery of additional toiletries, towels, linens or coffee without having a housekeeper enter the room.

 

Our approach to infection prevention includes a close association and vigilance of the latest protocols as updated by various federal and state agencies, trade and hospitality associations.  Specifically, we have required all our team to be trained and certified in the American Hotel & Lodging Association’s new Safe Stay initiative.

 

The Safe Stay initiative seeks to change hotel industry norms, behaviors, and standards to ensure both lodging guests and employees are confident in the cleanliness and safety of lodging as travel resumes. It includes checklists for enhanced cleaning practices workplace protocols and employee training to meet the new health and safety challenges and more.

Motel Policies

 

 

  • The Registrant is responsible for all registered guests to a room. Room occupancy is limited to registered guests only. If we discover any unauthorized visitors or undeclared occupants in your motel room, we will ask you to leave the premises immediately and there will be no refunds. Our visitor policy is designed to provide a safe and quiet atmosphere for all of our guests. Unless you tell us otherwise, we assume that you are not expecting guests and do not wish to have guests unless you tell us in advance. 

 

  • The recent Colorado law permitting recreational marijuana use does not apply to this private business.  It is illegal to use marijuana in public.  

 

  • Guest may see accommodation before checking-in (not after 9pm).  Once checked in NO MONIES can be returned or refunded. 

 

  • Rates, terms and availability are subject to change without notice.   

 

  • Payment is due on arrival.  NO CHECKS are accepted.  Payment may be made with cash, traveler's check or with credit card (Visa, Mastercard, Discover, or American Express). 

 

  • Check In -  After 3:00 PM on the date of arrival up till 9:30 PM, unless other arrangements have been made with the motel office.  A physical credit card and ID are required to check-in. If not available, you will not be able to check-in.  Early check-in MAY be available for an additional charge. 

 

  • Check Out - 11:00 AM (All late check out must be fully authorized by our management, additional charge may be applied). Late check-out MAY be available for an additional charge.

  • Late-Arrivals -  Please note late arrivals (pass 10pm mountain time) must make prior arrangements with the office.  Remember we are a small business located in a small town where during certain times of the year it is very slow in the area.    

 

  • Cancellations -   Reservations must be cancelled with no fee 24 hours before 3:00 pm of date of arrival. If you do not call to cancel before 3pm on the day before your reservation, you will be charged the cost of the 1st night and any remaining nights of the stay will be cancelled. PLEASE NOTE for special events (ie - Hunting Season, Cherry Days, Mountain Harvest Festival, BMW Rally,  Reunions, etc . . . ) cancellation time is a week prior to the date of arrival. PLEASE NOTE for WEDDINGS & BIG EVENTS such as cycling events cancellation time is ONE MONTH prior to the date of arrival.   

  

  • Pet Policy - Dogs allowed for a $10.00 charge per pet per visit.   Certain pet breeds and the number of pets are restricted by management. All pets staying at Redwood Arms Motel must be pre-approved before arrival. If we discover any unauthorized pets or animals in your motel room, you will be charged and we will ask you to leave the premises immediately and there will be no refunds.  Due to safety concerns for our employees and your pet, we will not service a room with an unattended pet.  Pets must be on a leash or securely carried outside of guest rooms and under control at all times.  Please be considerate of other guests when walking pets on the property and clean up after your pet.  Pet related damages will result in a $200.00 Pet Clean Up Fee. 

 

  • If you are booking on behalf of someone and/or are a travel agent, we DO NOT due hotel commissions. 

 

  • Fax Services $1.50 per page, Computer/Web Page Printouts $1.00 per page, and LOST KEY(S) $15.00 per key plus tax.  Mailing left items is the cost of the shipping plus $10.00 for handling.

 

  • We only have 1 smoking room. All other rooms are Non-Smoking rooms.  Smoking  (cigarettes, cigars, marijuana, etc . . ) in a non-smoking room will result in a $250.00 Clean Up Fee.

 

  • Noise Ordinance - we request you be courteous and keep the noise down after 10:00 PM.  Any noise complaints received,  we will ask to leave without a refund. 

 

These Policies, Rules & Regulations are for your benefit and the enjoyment of all guests that are staying with us!

 

Redwood Arms

Motel

65 HWY 133,

Paonia, Colorado

81428

970-527-4148

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